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SHIPPING & HANDLING CHARGES**
Order Value S & H Charges
$0.00 - $100.00 $9.99
$101.00 - $149.99 $11.99
$149.99 - $199.99 $13.99
$200.00 - $299.99 $15.99
$300.00 - $399.00 $17.99
$400.00 - $499.00 $24.99
$500.00 - $699.99 $29.99
(Note exceptions below)
Shipping on 2 headboards or 1 large cube is $22.00. Small cubes $11.00.
Shipping charges on Furniture will be added after order has been placed with the manufacturer and shipping costs advised.
Flat Rate Shipping on order value applies to Ground Orders only within the Continental USA.
Merchandise which is in stock or denoted Quick Ship will ship within 3 to 5 working days.
Many products are made on a "cut-to-order" basis and manufacturers usually ship within 2 to 3
weeks if order is not denoted Quick Ship. You will be advised an expected ship date after we
receive your order. Most orders ships directly from the manufacturer to you.
We will also advise you by email as soon as your order ships.
We ship by UPS Ground Service or Fed Ex unless otherwise requested.
Please contact us for additional shipping charges to Alaska, Hawaii and Canada.
If you require Next Day, Two Day or Three Day Air we will advise you of the extra charges
USPS Ground Postal.Policy Lost Package.A claim will be filed with USPS and the customer will be entitled to receive a Refund once the claim has been paid .These claims can take up to 6 months to be settled
Shipping Charges outside the Continental USA will be higher. Free shipping does not apply.
We will advise you shipping charges prior to your order being shipped.
Shipping outside the USA
US Mail Parcel Post. Least expensive (No Tracking) Policy Lost Package.A claim will be filed with USPS and the customer will be entitled to receive a Refund once the claim has been paid .These claims can take up to 6 months to be settled
Global Express/Fed Ex/UPS..This sevice though more expensive is guaranteed and a tracking number is provided to monitor the shipment.
RETURN POLICY INFORMATION:
Images:
All images represent our products to the best of our ability within the limits of the Internet and Computer Graphic settings. We will gladly send our customers fabric swatches to preview colors and designs. These are available for most of our products. Email us your mailing address and which designs you would like to see.
Return Policy:
Customer satisfaction is our top priority. If, for any reason, you are not satisfied with the item(s) you purchased, please contact us within 7 days of receipt. If we are unable to resolve the issue, you may return the item in its original condition.unused A 10% restocking fee will be applied.
Non Returnable:
Special/Custom Cut to made orders,cut yardage and trims.Sheets cannot be returned if they have been opened. Custom made bedspreads are not returnable as well as all Bridal Satin products.All returns must be unused and in original condition and packaging.*Any item that has been used or washed will be returned to the customer at their expense.Products that are exposed to cigarette smoke are non returnable
Return Instructions:
Email us at info@americanbedlinens.com with your order number to request a Return Authorization number.
Request for return should be made within 7 days of customer receiving an order.
Orders need to be returned within 2 weeks of receipt of the goods.
After receipt of an authorization number, write your name and Authorization number clearly on the outside of the package and enclose a copy of your invoice. Indicate clearly what you are returning.
Returns received without proper authorization will not be accepted.
Credits will be issued within 15 working days after the return package has been received and inspected.
A full credit will be passed less the cost of our shipping and handling.
Please return in original packaging as returns which have to be repackaged are subject to a 10% repackaging fee.
All orders will incurr a 10% restocking fee.
Please call our toll free number (800) 246-7451 if you require any information before placing your order.
Please note that we can send fabric samples.
Returning orders
Should be sent by FedEx UPS or a Carrier prepaid with tracking facilities so that you can track the package if necessary.
Order Cancellation:
If you wish to cancel an order please contact us at info@americanbedlinens.com 48 hours of placing your order to allow the manufacturers an opportunity to cancel the order before it is cut.
All cut- to-made orders that are cancelled after 48 hrs can be subject to a 10% cancellation charge.
Transactions/Payment:
Please note that all orders are quoted and payments are to be made in American Dollars
Problems Ordering - Please call us to take your order - Toll free (800)246-7451
If you click on the Sign On button and get no response, or a message "page cannot be displayed" it is probably because you can't connect securely to our server.
Unable to connect to secure pages:
You could be using an old version of your browser, in which case you should upgrade.
Or if you are behind a corporate firewall that won't allow secure connections. Ask your network administrator, or order from another location.
Unable to add items to your shopping cart:
Your web browser's security setting's might be too high, try setting them to Medium or Low.
Setting called 'Cookies' might be disabled from your web browser setting or a firewall running on your computer.
You're using an old version of your browser, in which case you should upgrade.
Gift Certificates:
Using your Gift Card
Gift cards are redeemable on-line only
Gift Cards are redeemable for merchandise only (not for cash)and are not returnable.
Just enter Recipient's name, address and the amount you wish to give.
Secure Shopping
Privacy Policy.
Protection of your privacy is very important to us. You never have to worry about giving us your
Credit Card information over the web. This information is secured through SSL encryption technology using a Verisign
Digital Certificate. (Posted on our site).
American Bed Linens does not store your financial information.
Credit card numbers are transmitted securely to our order processor.
Once your order is processed, all relevant credit card information is deleted from our website.
Placing an Order:You can place your orders or inquiries over the Internet 24 hours a day. We will reply within a day. You can also call us at (949)716-0760 (California) , (800)246-7451 or email your phone number to us, and we will call you.
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